Shipping policy

Preorder #2 Launch: May 13th at 9 AM Central
Estimated Shipping: August 2026

This is a preorder. Your order ships once production is complete and has arrived to the U.S.

Preorder and Limited Releases

JPAIIR releases products through limited preorder drops.

Each item is produced after the preorder window closes, allowing us to maintain the quality and craftsmanship that define every collection.

By placing a preorder, you acknowledge and agree that:

  1. Estimated shipping timeframes are listed on each product page.
  2. Production and shipping timelines are estimates and may be affected by manufacturing, customs, or carrier delays.
  3. Payment is collected at checkout to reserve your item.
  4. You’ll receive an order confirmation immediately and a shipping confirmation with tracking once your order ships.
  5. If a significant delay occurs, we’ll keep you informed by email.

Final Sale

Because every pre-order is produced in limited quantities specifically for our customers, all pre-order purchases are final sale.

ALL SALES ARE FINAL

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Include:

Order number
Clear photos of the product
Photos of the packaging, if applicable

Once verified, we’ll follow up via email.

Order Changes & Cancellations

Orders begin processing immediately after they’re placed.

Because of this, orders cannot be canceled, modified, or updated once submitted.

Please review your order carefully before completing checkout, including your shipping address.

Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, responsibility transfers to the customer.

If your package is marked as delivered but cannot be located, please contact the carrier first. We’re happy to provide tracking information and assist where possible, but JPAIIR is not responsible for lost or stolen packages after the carrier has received the package.

Chargebacks & Payment Disputes

If there’s an issue with your order, please contact us first as we’re committed to making it right whenever possible.

Fraudulent chargebacks may result in future orders being refused.

Questions?

Our team is here to help. If you have questions about your order or our policies, contact us at SALES@JPAIIR.com and include your order number for the fastest assistance.